Disability Etiquette

It can sometimes be confusing to know how to react and what to say to a person with a disability. Sue Warner, Communications Specialist for  Courage Center, gives us an insider’s perspective on disability etiquette. This is also good advice for those interacting with older adults who may be realizing diminished physical abilities.


Labels are for food and clothes, not people

Some of us are funny and have a positive outlook on life; some of us are gloomy; some of us are real jerks. Most of us are a little of each, even if we have a disability. Leave the labels alone – hero, selfless, courageous, brave, saint – spare me! Each of us is unique. An individual. Treat me as you would treat anyone else you meet for the first time and form your opinions based on your experiences rather than labels. Focus on me, not my disability.

Yes, I know, person-first language can be unwieldy. Here’s a tip: Put the focus on the person and their strengths and abilities. Use your creativity. Call me a “woman on wheels” or mention that I “use a wheelchair to get around.” But, if you must reference my disability, please use person-first language. For example, “actress with a disability,” “athlete with a disability,” “coworker with a disability,” rather than “disabled actress” or “disabled skier” or “disabled accountant.”


Talk to me

Talk directly to me, not to the person with me. If I use a communication device, make eye contact with me; don’t look at my communication device. If I’m in a wheelchair, try to put yourself at my eye level; sit in a chair or kneel down if you are able. If I have a speech disorder, I may be hard to understand. It’s fine to ask me to repeat myself until you understand.

Really. It’s also OK to ask another person who is used to my speech pattern for help. If I’m deaf and no interpreter is present, talk to me using a normal tone and rhythm of speech – and be sure to look at me while speaking so I can see your lips. If you speak rapidly you may need to slow down a bit. You might also want to use a notepad and pencil.

Ask respectful questions, but only when the time is right.  Most of us are comfortable answering a few, respectful questions about our disability, especially when these questions come from children. However, please be aware of what’s going on around us. Sometimes, even respectful questions just aren’t appropriate. Also, realize that everyone deserves privacy; many of us have had a lifetime of answering questions. Even tactful, friendly questions, when asked at a bad time, can spur an irritated answer. Kids do say the ‘darndest things,’ but in a room full of people I don’t know well, I really don’t want your darling dearest asking me, “How do you go potty”?


Small talk

Like most people regardless of disability, I have many interests. My disability is really old news to me. If I had a dime for every person who’s asked me “How often do you charge that thing?” in reference to my power wheelchair, I’d be a wealthy woman. Small talk about the weather or the Minnesota Twins is just fine. Really.

Can you help? Be considerate and patient with the extra time I might need to do something and respect my right to let you know what kind of help I need. Use good judgment on whether or not to ask if I need your assistance. And if I decline your help, please don’t help. If I’m blind, please do not grab my arm and try to guide me. Ask me if I need help and wait for my answer. If I say, “no, thank you,” let me navigate on my own. If I do accept help, please extend a bent elbow and allow me to grab your arm. Of course, common sense says if you see me walking in the path of an on-coming truck or headed for an open sewer, telling me to stop or even pulling me out of harm’s way would be a good thing!

So you love dogs! A service or guide dog is usually attached to a human. So, please talk to me, not my dog. Be respectful and kind to service animals. They have a job to do. If a service dog is in harness, please don’t distract it. And, please do not try to sneak in a ‘pat’ or two, figuring I’m blind and won’t see what you’re up to. I know you love dogs, and they are cute and lovable, but please don’t touch!


Respect my space

My wheelchair is part of my personal space. Never push or hang onto my wheelchair without asking if you may do so. (My husband has permission, you don’t.) Power wheelchairs especially can hurt or seriously injure me – and you – if you touch something like a joystick (controls) without realizing what you’re doing.

Words and terms to use and to avoid. Don’t be concerned if you catch yourself using words like “see” to a person who is blind, “hear” to a person who is deaf or “walk” to a person who uses a wheelchair. These words are everyday terms and really won’t offend. Heck, we use them all the time ourselves. Don’t use words or terms like: I am just as “normal” as you are; a better word choice is “people of all abilities.” I have arthritis, I am not arthritic. It’s better to say “he has arthritis” or “she has cerebral palsy.” Do not say birth defect. It’s better to say, a person who “has had a disability since birth” or that she has a “congenital disability.”



Susan’s best advice. Relax! If you don’t know or haven’t had much experience interacting with people with disabilities, remember that we are people just like you. When in doubt, ask. Use good common sense and keep these tips in mind in your interactions with people with disabilities and you’ll do just fine. Really!


Tags: , , , , , ,

3 Responses to “Disability Etiquette”

  1. Wow – what a lot of really valuable information. You have no doubt touched on something in there that every one of us has wondered. In our attempts to make sure we don’t say something insulting or cringe-worthy, many of us just avoid conversation at all, which is such a shame.

    Thanks for giving it in a straightforward, compassionate way. I think this would be an excellent essay for kids in middle school to read.

  2. Connie Anderson says:

    Labeling is such a big thing–especially if you are the one at the labeled end. Your article did a great service to all of us as a reminder that everyone of us can be labeled for something. I agree with Lynn that what you posted is good for school children and people of all ages to read and be reminded of how we react to, talk to, or even obviously ignore someone who is different.

  3. Sue Warner says:

    Kathi — Thanks for sharing the tips from Courage Center’s brochure “Miss Sue’s Guide to Disability Etiquette.” I just wanted to let people know that a link to the brochure is available on http://www.couragecenter.org under Resources. Feel free to print and share to groups or organizations. Or, if you’d like hard copies of the brochure call me at 763-520-0263.

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>